Credit Card Charged Twice

Description

I've recently had two customers charged twice with two orders produced. The last customer has suggested a possible cause.

She inputted her credit card details (PayPal Pro for osCommerce 2.2MS2+) and clicked to proceed but she had not clicked on the radio for credit card.
The card returned an error saying no payment method chosen. She then of course tried again with it chosen.

Environment

None

Steps to reproduce

This may or may not be the cause but she was charged twice and two orders generated.

Activity

Show:
Art Heathcock
March 17, 2013, 5:02 AM

Whether the double charge turns out to be secondary to the circumstances described or not, I'd like to chime in and say how helpful it would be to have the suggested fix. Although we haven't had any dual charges, we do get customers who are attempting credit card purchases with PayPal WPP and neglect to check the radio. In our shop, they're processed as "Pay by Check" and we have to mop up the details later.

Better would be

1. Credit card fields don't show until the radio is checked, or
2. Entering one of the credit card fields would automatically select the radio for that method.

mike
July 27, 2012, 1:43 AM

Sorry I'm unsure exactly what you mean. Option 3 is the module as above using PayPals Direct Payment and their merchant account. I've changed the label to just say Credit Card Direct Payment so not to get confused with the standard PayPal.

Attached screenshot of module

Giles Marshall
July 27, 2012, 1:00 AM

How are processing the credit card? Ie. Option 3 on your payment page?

mike
July 27, 2012, 12:00 AM

Yes I checked and I did receive both payments.
The site is www.BadgeFreaks.com
The payment modules is PayPal Pro for osCommerce 2.2MS2+
Thanks, Mike

Giles Marshall
July 26, 2012, 11:52 PM

Also which credit card module are you using? And URL for site.

Assignee

Unassigned

Reporter

mike

Severity

Minor